Counterweight chandelier support with ceramic pulley

We understand the importance of receiving your purchases in perfect condition, which is why we take special care in packaging the products, especially the more fragile ones.

We know all too well how (sometimes) couriers handle packages! For us, it's extremely important that your experience with us is satisfying from the moment you enter our site until you open the package containing what you have ordered.

For this reason, we use a high-protection system to pack and protect the products you buy. A polyurethane foam is injected that expands inside the package to lock the products inside and protect them from shocks.

In the video and images below, you can see how your order will arrive.

Remember that, in the rare case that the product arrives damaged, we will send you a replacement part at our expense as soon as possible.

[VIDEO] How we package the products:

How you will receive your order:

The polyurethane foam adapts to the profiles of the products and protects them against possible damage caused by impacts or vibrations.

Each product is meticulously packaged, ensuring that it is well protected and secure inside the package. Our priority is to ensure that what you buy arrives in the same condition as it left our warehouse.

How much does shipping cost?

In Italy, shipping is free for orders over €85 and up to €1,000. For orders under €85, the shipping cost is €4.90. For orders over €1,000, please contact us to verify the shipping cost.

In EU countries, shipping is FREE for orders over €250 and up to €1,000. For orders up to €250, the shipping cost is €9,90.

For countries outside the EU, shipping is FREE for orders over €450 and up to €1,000. For orders up to €450, the shipping cost is €100.

What are the delivery times?

Delivery times are usually 24/48 hours in Italy. For European countries, delivery times are 2/3 working days. For non-EU countries, it takes 4 to 7 days.

IMPORTANT NOTE: Some products are not available in stock but are made to order. Production times are indicated on the product page.

Where can I find the tracking information for my order?

As soon as the package is handed over to the courier, you will receive an email and WhatsApp message with the shipping number and all delivery details. We will also notify you when the courier is about to deliver your order.

If I am not satisfied, can I return the product? How long do I have?

If for any reason you want to return your order, you can request a return within 14 days of receipt and return it easily and quickly. If you want to replace the product you received with another one you saw in our store, the procedure is the same: we will refund the first order after the return, and you can separately order the product you prefer.

For more information, see this page.

What happens if the product I ordered arrives damaged?

We use a very robust packaging method to ensure your products arrive in perfect condition (on this page, you can see how we pack the items). We are responsible for the safety of your orders until they arrive at your home, so in case of a damaged product, we will send you a replacement at our expense as soon as possible. We will ask you to provide photos of the damaged product and packaging to manage the situation effectively. Your satisfaction is our priority, and we are committed to resolving the issue as quickly and efficiently as possible.